Introduction
Our Company values your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
Eligibility for Refund
To be eligible for a refund, products must be returned within 30 days of delivery, in their original condition, with all original packaging and accessories included.
Refund Process
To initiate a refund, please contact our customer service team at +965 2545 6700. We will guide you through the return process and provide a Return Merchandise Authorization (RMA) number.
Refund Methods
Refunds will be processed through the original payment method, within 5-7 business days of receiving the returned product.
Product Exceptions
Custom-made or special-order products are non-returnable and non-refundable, unless defective or damaged during shipping.
Shipping Costs
Shipping costs are non-refundable, unless the product is defective or damaged during shipping.
Restocking Fees
A restocking fee of percentage or amount may apply to returned products, depending on the condition and reason for return.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 3 days to initiate a replacement or refund.
Cancellation Policy
Orders may be cancelled within 24 hours of placement, without penalty. Please contact our customer service team to request cancellation.
Changes to Refund Policy
We reserve the right to update this refund policy. Changes will be effective immediately upon posting.
Contact Us
For questions or concerns about our refund policy, please contact us at +965 2545 6700